CanadaAccessible Transportation for Persons with Disabilities Regulations, automated self-service kiosks in terminals
SOR/2019-244, ss. 11 to 14 (automated self-service kiosks)
In force since .
An accessibility requirements rule binding public and private bodies.
- Instrument type
- a regulation made under an act
As of .
What it requires
- If you are a carrier to which Part 3 applies, a terminal operator to which Division 1 of Part 4 applies, the Canadian Air Transport Security Authority (CATSA) or the Canada Border Services Agency (CBSA) and you own, operate or control the hardware components or the software components of an automated self-service kiosk that is available for public use in a terminal, ensure that those components meet clauses 1.4 and 3 to 7 and Annexes B and C of the National Standard of Canada CAN/CSA-B651.2-07 (R2017), Accessible design for self-service interactive devices, excluding the notes accompanying those clauses; this requirement has applied since (ss. 11(1) and 243(3)).
- If you own, operate or control the hardware components of such a kiosk, ensure that it is visually and tactilely discernible by an International Symbol of Access affixed to the front of it; this requirement has applied since (ss. 11(2) and 243(3)).
- On the request of a person with a disability, assist the person, without delay, to use the kiosk (s. 13).
- Keep each such kiosk in good working order and properly maintained, and until a kiosk that is out of order is repaired, direct a person with a disability to the nearest working kiosk that offers the same service and assist the person on request, or permit the person to advance to the front of the line at a counter where the same service is provided (s. 14).
These lines are LexLint's reading of the law's text, as of .
If you get it wrong
Penalty structure
Section 177 (3) of the Canada Transportation Act sets $250,000 as the maximum amount payable for each violation of a provision of a regulation made under subsection 170(1) of that Act.
- Rule
- Per violation only
- As of
- Currency
- CAD
- Per violation unit
- Violation
- Per violation amount
- 250,000
Who enforces it
Enforcement body
The Canadian Transportation Agency, which designates the enforcement officers who issue notices of violation
What this law does
Part 1 applies to every carrier to which Part 3 applies, every terminal operator to which Division 1 of Part 4 applies, CATSA and the CBSA.
Section 11 requires a transportation service provider that owns, operates or controls the hardware or software components of an automated self-service kiosk available for public use in a terminal to ensure that those components meet the requirements of the National Standard of Canada CAN/CSA-B651.2-07 (R2017), Accessible design for self-service interactive devices.
A provider that owns, operates or controls the hardware components must ensure that the kiosk is visually and tactilely discernible by an International Symbol of Access affixed to its front. Section 13 requires the provider to assist a person with a disability, on request and without delay, to use such a kiosk.
Section 14 requires the provider to keep each such kiosk in good working order and, while one is out of order, to direct the person to the nearest working kiosk offering the same service or let the person advance to the front of the line at a counter. Section 243 brings sections 13 and 14 into force on the first anniversary of the day on which the Regulations were registered. Section 243 brings section 11 into force on the third anniversary of the day on which the Regulations were registered.
The Regulations were registered on . Section 177 of the Canada Transportation Act makes a contravention of a provision of a regulation made under subsection 170(1) a violation with a maximum amount payable of $250,000 for each violation. Section 179 of the Canada Transportation Act treats a violation that is committed or continued on more than one day as a separate violation for each day on which it is committed or continued.
When LexLint raises it
When your app profile says your app ships a consumer interface.