Integrated Accessibility Standards Regulation, feedback, accessible formats and communication supports, and emergency information
In force since .
An accessibility requirements rule binding public and private bodies.
- Instrument type
- a regulation made under an act
- Obligation class
- Disclosure
As of .
What it requires
- If you have a process for receiving and responding to feedback, make it accessible to persons with disabilities by providing or arranging accessible formats and communications supports on request, and notify the public that they are available (s. 11 (1) and (2)).
- On request, provide or arrange accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person's accessibility needs due to disability, at a cost no more than the regular cost charged to other persons (s. 12 (1)).
- Consult the person making the request on the suitability of an accessible format or communication support, and notify the public that they are available (s. 12 (2) and (3)).
- Large organizations meet section 12 from and small organizations from (s. 12 (5)).
- If you prepare emergency procedures, plans or public safety information and make it available to the public, provide it in an accessible format or with appropriate communication supports, as soon as practicable, on request (s. 13 (1)).
- The standards do not apply to products and product labels except as Part II provides, to unconvertible information or communications, or to information you do not control directly or indirectly through a contractual relationship (except as sections 15 and 18 require); if you treat information as unconvertible, give the requester an explanation and a summary (s. 9 (2) and (3)).
These lines are LexLint's reading of the law's text, as of .
If you get it wrong
Penalty structure
A director sets the administrative penalty from Schedule 3 for a corporation ($500 to $15,000) or Schedule 2 for an individual or unincorporated organization ($200 to $2,000), by the impact of the contravention and the contravention history (s. 83 (1)). Only where both are major may the director treat that penalty as a daily penalty, so $15,000 a day for a corporation to a maximum of $100,000, and $2,000 a day for an individual or unincorporated organization to a maximum of $50,000.
- Rule
- Per violation only
- As of
- Currency
- CAD
- Fixed cap
- 100,000
- Per violation unit
- Day
- Per violation amount
- 15,000
Over one month, CAD 100,000, which is the instrument's own cap: the penalty stops accruing on day 7.
Who enforces it
Enforcement body
A director appointed under section 30 of the Accessibility for Ontarians with Disabilities Act, 2005
What this law does
Section 10 applies sections 9, 11, 12 and 13 to all obligated organizations. An obligated organization is the Government of Ontario, the Legislative Assembly, a designated public sector organization, a large organization or a small organization. Section 11 requires an obligated organization that has processes for receiving and responding to feedback to make them accessible through accessible formats and communication supports on request.
Section 12 requires every obligated organization on request to provide or arrange accessible formats and communication supports in a timely manner and at no more than the regular cost charged to other persons. The schedule in section 12 (5) gives large organizations until and small organizations until .
Section 13 requires an obligated organization that prepares emergency procedures, plans or public safety information and makes it available to the public to provide it in an accessible format or with communication supports on request. Section 13 originally required organizations to meet it by .
The information and communications standards do not apply to products and product labels except as the Part provides, to unconvertible information or communications, or to information the organization does not control directly or indirectly through a contractual relationship, except as sections 15 and 18 require.
When LexLint raises it
When your app profile says your app ships a consumer interface.