Law / Canada

Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations, accessibility plans, feedback processes and progress reports of broadcasting and telecommunications entities

Canadian Radio-television and Telecommunications Commission Accessibility Reporting Regulations, SOR/2021-160

In force since 23 Jun 2021.

An accessibility requirements rule binding public and private bodies.

As of 31 October 2026.

What it requires

• If you carry on a broadcasting undertaking as a regulated entity in Class B1 or B2, your first accessibility plan was due before the expiry of one year after June 1, 2022, and in Class B3 (an entity that has attested to 10 or more but fewer than 100 employees) after June 1, 2023 (ss. 2(1) and 3(1) with s. 42(1) of the Act); section 3(1) fixes no day for Class B4, an entity that has attested to fewer than 10 employees.
• If you are a Canadian carrier or telecommunications service provider as a regulated entity in Class T1 or T2, your first accessibility plan was due before the expiry of one year after June 1, 2022, and in Class T3 (an attested 10 or more but fewer than 100 employees) after June 1, 2023 (ss. 18(1) and 19(1) with s. 51(1) of the Act); section 19(1) fixes no day for Class T4 or Class T5, a service that is offered without an explicit charge, on a temporary basis only on the entity's premises, or without autonomous two-way voice or Internet access.
• Publish an updated plan no later than the third anniversary of the day the plan was last required to be published (ss. 6 and 22).
• Publish each plan, feedback process description and progress report on the main digital platform you own, operate or control and use to communicate information to the public, conspicuously on the homepage or by a hyperlink from it, in clear, simple and concise language and in a format that meets the requirements of Level AA conformance of the WCAG, as amended from time to time (ss. 1(1), 5, 10, 14, 21, 26 and 30).
• Notify the Commission electronically within 48 hours after publishing each version of a plan, feedback process description or progress report, with a hyperlink to its URL (ss. 7, 12, 17, 23, 28 and 33).
• On request, make the plan, feedback process description or progress report available in print, large print, braille, audio format, an electronic format compatible with adaptive technology or another agreed format, within 45 days for braille or audio and otherwise within 15 days (Class B1, B2 and the telecommunications equivalents) or 20 days (Class B3 and the telecommunications equivalents) (ss. 8, 11, 15, 24, 27 and 31).
• Allow feedback by telephone, email, an online form if you have one, or another designated means, allow it to be anonymous, designate and publicly identify a person to receive it, acknowledge receipt of feedback other than anonymous feedback, and, subject to the Personal Information Protection and Electronic Documents Act and the Privacy Act, keep the personal information of a person who gives feedback confidential unless the person consents to disclosure (ss. 9 and 25).
• Publish a progress report by June 1 in each year in which no accessibility plan is due (ss. 16 and 32).

These lines are LexLint's reading of the law's text, as of 31 October 2026.

What it reaches

When LexLint raises it

When your app profile says your app ships a consumer interface or provides telecom services.

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